Regulation

Upon client requests, the Rental office sends free quotations on services based on details and information the client provides.

Unless otherwise indicated clearly reported in the quotation:

• The prices include VAT (if applicable) and tolls.
• On the contrary, it is not included: personal taxes for single passengers in Italy and abroad, LTZ (Limited traffic Zone), parking, marks, bus taxes for abroad transportation, ferries, tunnels, bridges and train shuttles unless otherwise indicated in the quotation.
• When the company will pay upfront the costs for: parking, ferries, tunnels, borders and others on behalf of the client, those costs will be charged in the invoice with VAT addition.
• Expenses documents paid upfront by the Company on behalf of the client, based on the above-mentioned regulation, will be at the client’s disposal when the invoice will be issued.

Expenses for HB treatment are client’s responsibility and an extra charge of €22 i.c. for any meal not provided (alternatives e.g. packed lunches are not contemplated).

• Second driver: €200/day;
• Main driver: €200/day, in addition to all travel expenses;
• All services must end by the time agreed in the quotation; beyond that time, the supplement charged is €40/hour.
  For airport transfers the time included in the service is 1h, for extra time the supplement is the same as above (€40/hour).

The necessity to have a second driver aboard refers to the CE regulation 561/2006and s.m.i.

Please notice that in total time of duty of the driver it is also included the distances travelled empty (unladen journeys).

Upon confirmation of the quotation the client is requested to pay a deposit up to 30% of the total amount quoted, with a minimum of €200. The remaining part of the service is to be paid up to 5 working days prior the start of the journey.
A copy of the payment must be sent to the Company via email (info@vierreautonoleggio.it). Other payment methods may be discussed and defined with the client directly.

The distance covered by the vehicle and the driver without passengers (unladen journeys), from the company garages to the pickup point confirmed by the client and return, are calculated in addition to the total amount of kilometers of the service requested.

For any booking cancellation received after the confirmation of the service the penalty fees applied are:

• for cancellations from the confirmation up to 48hrs before the service the penalty fee is 30% of the total service cost;
• for cancellations with less than 48 hour-notice the penalty fee is 50% of the total service cost.

Any cancellation must be sent via email (info@vierreautonoleggio.it) to the rental office during working hours.

Our buses are driven exclusively by our Company’s employees covered by all mandatory insurances and for which the employer fulfils the obligations of the contribution of pension and social security; drivers hold the professional documentation required by law.

In relation to the travelling staff, the Company applies the current local and European legislation on daily driving and rest time of the drivers working on non-line buses; In specific, it is mandatory required that in the period of 24 hours

• the overall driving time must not go beyond 9 hours per day;
• the maximum run-time for drivers at the wheel must be 4.5 hours, followed by 45 minutes break. As an alternative, 2 breaks can be allowed: one break of minimum 15 minutes and a second one of minimum 30 minutes (this second break cannot be shorten even if the first break lasts longer than 15 minutes) within the 4.5 hours of consecutive driving;
• the driver must rest for a minimum of 11 hours, therefore the bus cannot run for more than 13 hours on a daily basis (as an example, if the start of the service is due at 7 am the journey must end by 8 pm if this is managed by one driver only. On the contrary, a second driver can be requested with the surcharge explicated above at section “Surcharges”).